Your information privacy is our responsibility
This policy provides a complete description of how the personal information of every user registered on the 77bk platform is collected, stored, and kept secure.
Introduction & Applicability
77bk ("we", "our", or "platform") is an online betting and casino service operated for users in Bangladesh. When you use the 77bk website, create an account, or use any of our services, you agree to the terms of this privacy policy.
This policy explains what types of information we collect, how we use it, under what circumstances it may be shared with third parties, and what steps we take to protect your information. This policy does not apply to persons under 18 years of age, as 77bk provides services only to individuals aged 21 or older.
If you disagree with any part of this privacy policy, please refrain from using our platform and contact us at [email protected].
1.1 Data Controller
77bk acts as the data controller for the purposes of this privacy policy. Our contact address is [email protected].
1.2 Policy Changes
We may update this privacy policy from time to time. If any significant changes are made, we will notify you through the platform or by email. Continued use of the platform after any changes will be considered acceptance of the new terms.
What information we collect
77bk collects user information in various ways. Below is a detailed description of the information collected.
Identity Information
- Full name and date of birth
- Email address
- Phone number
- Password (in encrypted form)
- National ID or passport number (for verification)
Financial Information
- bKash, Nagad, or Rocket mobile number
- Bank account number and name
- Transaction history
- Deposit and withdrawal records
- Bonus and promotion usage details
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Session duration and login logs
- Cookie and tracking data
Activity Information
- Gaming history and betting records
- Preferred game categories
- Time spent on the platform
- Win and loss history
- VIP level and rewards information
Communication Information
- Live chat message history
- Email correspondence
- Complaint and request records
- Support ticket details
- Feedback and reviews
Voluntarily Provided Information
- Responsible gaming self-restriction information
- Deposit limit setting requests
- Self-exclusion requests
- Opinions shared through surveys
Purposes of information use
77bk uses collected information only for legitimate and necessary purposes. We do not use any information excessively or unnecessarily.
3.1 Service Delivery and Operations
We use your information to create and manage your account, process payments, provide bonuses and rewards, and keep gaming services running without interruption. This includes verifying transactions made through bKash, Nagad, Rocket, and bank transfers.
3.2 Identity Verification and Security
We use identity and financial information to confirm the identity of each account holder, prevent access by minors, and protect the platform and users from fraud, money laundering, and other illegal activities.
3.3 Customer Support
We use communication information to resolve your issues, fulfill requests, and provide effective assistance through 77bk's 24/7 live chat and email support.
3.4 Responsible Gaming
We use activity information to monitor your gaming behavior, identify problematic patterns, and provide responsible gaming tools such as deposit limits, time-outs, or self-exclusion. Visit our Responsible Gaming page to learn more.
3.5 Product Development
We use anonymized and aggregated data to improve the overall user experience, analyze the market before launching new games or features, and resolve technical issues on the platform.
3.6 Legal Compliance
We may retain and use necessary information to comply with applicable laws, regulations, or court orders.
Information sharing with third parties
77bk never sells, rents, or transfers your personal information to third parties for commercial purposes. However, we may share information in the specific circumstances below.
4.1 Payment Processors
To process your deposit or withdrawal requests, we share transaction information with bKash, Nagad, Rocket, and the relevant banks. These organizations keep information secure under their own privacy policies.
4.2 Technology Service Providers
We use various technology partners to operate our platform — such as cloud hosting, database management, security monitoring, and game content providers. Only necessary information is shared with these partners, and they are contractually obligated to keep it confidential.
4.3 Law Enforcement Agencies
We may be required to provide information to relevant authorities due to a court order, government directive, or legal obligation. In such cases, we will provide only the information legally required.
4.4 Emergency Situations
If we believe it is necessary to disclose information for the safety of an individual or the public, we may notify the relevant authorities.
4.5 Business Restructuring
If 77bk plans a merger, acquisition, or asset sale, user information may form part of the transferred assets. In such cases, we will notify you in advance and the new controller will ensure protections similar to this policy.
Cookies & Tracking Technologies
The 77bk website uses cookies and similar technologies to improve your browsing experience and keep the platform functioning correctly.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are activated when you are logged in, filling out a form, or accessing a secure area. These cookies cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferences and settings (such as language selection and display preferences). They make your service experience more personalized.
Analytics Cookies
We use anonymous analytics cookies to understand how users interact with the platform. This information helps us improve the quality of our service.
Security Cookies
We use security cookies to detect fraudulent logins, account hacking, and other security threats. These are essential for protecting your account.
You can control most cookies by changing your browser settings. However, disabling essential cookies may prevent many important platform features from working.
Data Security Measures
77bk gives the highest priority to the security of your information. We have put in place industry-standard technical and organizational measures.
6.1 Encryption Technology
All data transfers between you and our servers are secured through SSL/TLS encryption. Passwords and sensitive financial information are always stored in encrypted form.
6.2 Access Controls
Access to your information is given only to staff members who need it to provide services. All staff are required to sign confidentiality agreements.
6.3 Regular Security Audits
We regularly test the security of our systems, identify vulnerabilities, and apply necessary updates. Our team takes immediate action in response to any potential security incident.
6.4 Response to Data Breaches
If a data breach occurs, we will notify affected users as soon as possible and take immediate steps to minimize damage. We will also notify the relevant authorities if required.
Data Retention and Deletion
We retain your information only for as long as necessary.
7.1 Active Accounts
While your account is active, we retain all information necessary to provide services. This includes transaction history, verification documents, and gaming activity records.
7.2 After Account Closure
If you request account closure, we may retain certain information (particularly financial transactions and identity verification documents) for a defined period due to legal obligations. Once that period has passed, the information is permanently deleted or anonymized.
7.3 Backup Systems
Fully removing information from our backup systems may take some additional time. During this time, backup data will not be used in any active process.
Your Rights Regarding Your Information
77bk takes your data protection rights seriously. You have the following rights:
Access
You may request a copy of the information we hold about you at any time. This request can be made by emailing [email protected].
Correction
If there are any errors or incompleteness in your information, you may request that we correct it. We will update it as soon as possible.
Request for Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
Objection to Processing
You have the right to object to certain types of data processing. In particular, you may opt out of your information being used for marketing purposes.
Data Portability
You may request your personal information in a structured, commonly readable format, which can be transferred to another platform.
Withdrawal of Consent
Where data processing is based on your consent, you may withdraw that consent at any time. This will not affect the validity of any processing carried out before the withdrawal.
To exercise any of the rights listed above, please email [email protected]. We will take appropriate steps after verifying your identity.
Protection of Minors' Data
77bk provides services only to individuals aged 21 or above. We do not knowingly collect information from minors.
We verify age at the time of registration. If we become aware that an account belongs to a minor, that account will be closed immediately and any collected information will be deleted.
If you believe that a minor has opened an account on 77bk, please notify us at [email protected].
International Data Transfers
77bk primarily serves users in Bangladesh. However, some of our technology infrastructure may be operated in other countries. In such cases, we ensure that data transfers are conducted under appropriate security measures.
For any international data transfers, we maintain the protection standards described in this policy and contractually require the receiving party to provide equivalent protection.
Have a Privacy Question?
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. 77bk's support team is always ready to assist in both Bengali and English.
For more information, see our other policies:
Terms & Conditions ·
Responsible Gaming